What do our order statuses mean?
Received: Your order has been received and is waiting on payment before entering the production queue.
Paid: We have received confirmation of payment; your order has entered the production queue and will be shipped within 5 working days.
Internal Order Query: Your order is on hold pending a query. If your order has been marked for a query and a member of our team hasn’t been in touch, they will be very shortly.
Shipped: Production has been completed and your order has been scanned as shipped. Please refer to our shipping information for estimates on shipping times.
Please sign in to view your orders or complete the form below to get details about a particular order.