Order tracking

What do our order statuses mean?

Received: Your order has been received and is waiting on payment before entering the production queue.

Paid: We have received confirmation of payment; your order has entered the production queue and will usually be shipped within 3-10 working days.

Internal Order Query: Your order is on hold pending a query. If your order has been marked for a query and a member of our team hasn’t been in touch, they will be very shortly.

Shipped: Production has been completed and your order has been scanned as shipped. Please refer to our shipping information for estimates on shipping times.