Frequently Asked Questions


General Queries

+ What DTG machines do you use?

We use exclusively Kornit DTG Machines. We currently utalise two models from the range, the Kornit Avalanche HD6 and the Kornit Atlas.

+ Do your prints last a long time?

Kornit DTG machines offer unrivalled colour fastness and wash fastness in the DTG market. We advise all customers to wash thier garments at 30 degrees and do not iron directly onto the print. If you follow these basic instructions then your prints will last a long time! Unlike Screen printing, our water based prints are also much more resistant to cracking and peeling.

+ Can you colour match pantone colours?

DTG printing is a digital form of printing and whilst our machines are setup to match colours with the best possible results. We are not able to directly match pantone colours and exact colour matching is extremely difficult to perfect with Direct to Garment printing. Our machines utalise a CMYK + Red and Green setup, so the colour gamut that our machines can achieve is much larger than most.

+ What is your typical turnaround time?

Our typical turnaround on bulk orders is circa 5-8 working days. This can vary during peak periods and often your delivery can much much faster than this. Ask a member of the sales team for an estimated turnaround time at the point of your order and they can give you an accurate estimate.

+ Do you offer rush turnarounds?

Yes! We understand that sometimes a quick turnaround will be required, get in touch for a quote if you have a tight deadline. The quote is calculated on an ad-hoc basis dependant on our current work loads. We will always try our best to accomodate quick turnaround requirements where possible.

+ Can you print onto all fabric types?

DTG printing is available on a wide range of garments. Ideally your garments should be 100% cotton, however we can print onto blends where the cotton content doesn't fall below 30-40%. A print test may be required for fabrics that we have not printed onto before.

+ Can I supply my own garments?

Yes, if you wish to supply your own garments this is fine. However when your own garments are supplied, we will not replace or refund any missprinted or spoiled garments under any circumstances. You supply the garments at your own risk.

Artwork Queries

+ What file type do you need?

We require a PNG file with a transparent background. The file should be setup to at least 150dpi and you must ensure that all edges are sharp.

+ Are we allowed to print anything?

We are unable to print any copyrighted material or designs that may incite hatred.

+ Are there any limitations in the print?

We rare unable to print metalic colours such as silver or gold. Our machines will try to match these colours as best they can, but shiney prints are not achieveable with a water based print.


Artwork Requirements

Minimum 150DPI
RGB
PNG or Flattened PSD
Transparent Background
Sharp Edges
No Semi-Transparent Colours